USER EXPERIENCE LAB
01392 927118

remote user testing service

With continuing business uncertainty, a further lockdown and Christmas approaching, businesses need to get the most out of their online investment. Our remote user testing service can help.

success driven by insight

Customers are turning to online shopping more than ever before and with unlimited choice, people are less likely to accept a sub-standard online experience.

With our expert help, you can: 
  • make more money by optimising your site’s conversion rate
  • improve customer retention and satisfaction overall
  • save money acquiring new customers
We are experienced user experience designers and content creators. We enable your business to adapt, improve, and maximise returns quickly and efficiently.

to find out more

email us now
or call us on
01392 927118
Book before  
14th December
and receive a
FREE UX Website Audit
worth
£1000

gain insight from your target market

Using moderated remote user testing, we gather genuine, human understanding and insights from consumers matching your target market.

improve your profitability

Working with you, we ensure that every interaction a customer has with your business maximises your return. The improvements we recommend are informed by evidence from real customers.

adapt and innovate

In tough times, businesses have to innovate and adapt - quickly. The new customer insights gathered will provide you with the evidence for informed changes which will:
  • retain existing customers
  • gain new customers
  • keep your costs down
  • give customers a great experience
  • drive more business through your site.

user testing picture using an ipad

what do I get?

  • 6 professionally sourced participants, matching your target user personas
  • 6 moderated hour-long user testing sessions (run remotely to ensure Covid safety)
  • Expert analysis, providing targeted recommendations for your business supplied in our professional report
  • All user test video recordings supplied.

Cost

The complete package, including participant recruitment costs is:

£2400

+ vat

to find out more

or call us on
01392 927118
Book before  
14th December
and receive a
FREE UX Website Audit
worth
£1000
“Our ecommerce conversion rate has doubled”
PPP Taking Care (part of the AXA PPP healthcare group of companies), exclusive personal alarm provider to Age UK, with over 70,000 customers per year.

what is user testing?

It’s a process of assessing a product (such as a website) by testing it on users. We put people who match your target customer demographic in front of your website. We ask them a set of questions that we write specifically for your site to test the elements you want to assess (such as, does your branding communicate the right message? How easy or difficult is it for users to achieve what they came to the site for? Where are users getting stuck or confused on your site?).

By doing this in a non-clinical environment using skilled, conversational moderation methods, we can extract human reactions, verbatim comments and evidence which highlights where and what the problems are, and how we can improve or resolve them.

It’s the quickest and most convincing way to get genuine insights and make evidenced improvements to achieve positive returns on investment.

real benefits

case study

PPP Taking Care are part of the AXA PPP healthcare group of companies and are the exclusive personal alarm provider to Age UK, with over 70,000 customers per year.

“We discussed with u.exe what we wanted to achieve and the challenges we felt users had with our website at the time. Darren and Helen understood where the potential user experience issues could be and suggested a user testing programme designed specifically for us.

Our ecommerce conversion rate has doubled since launching the new website and we plan to develop the website further based on the insights provided by the usability tests. Without the user testing, we would have been basing our design decisions on assumptions and second guesses. With the user testing, we were able to make intelligent decisions that addressed how real users used the website and have planned a development roadmap that will deliver further improvements.

We have since worked with u.exe on a second website project for one of our brand partners because we found their insight so valuable and wouldn’t hesitate to recommend them.”

John Swaffield, Digital Marketing Manager
PPP Taking Care
Read the full case study on our website.



Taking Care PPP

i'm in, what happens now?

We take care of everything. All you need to do is talk to us.
or call us on
01392 927118
Book before  
14th December
and receive a
FREE UX Website Audit
worth
£1000