terms & conditions

all the legal nitty gritty about how we work
U-EXE Insights Ltd payment terms are 40% deposit upon confirmation of booking, payment of balance 30 days from the date of invoice. All invoices are subject to VAT. 

We accept no liability due to disruption or delay due to major utility failure, inclement weather, transport disputes, disruptions, acts of terrorism, fuel shortages or major sporting events or any other reason beyond our control.

In the event of any dispute arising as a result of a booking, the maximum liability awarded by U-EXE Insights Ltd shall be equal to and no more than the value of the hire fee for the booking.

U-EXE Insights Ltd shall in no circumstances be liable for any failure or defective working of audio or visual equipment or for any subsequent cost incurred.

U-EXE Insights Ltd reserve the right to charge in the event of using a studio prior to the designated start time, excessive overrun or exceptional office service usage.

U-EXE Insights Ltd cannot be held liable for loss or damage to client’s property while in their presence or while it is stored unless it is caused by negligence by U-EXE Insights Ltd. 

U-EXE Insights Ltd complies with the requirements and standards of the MRS code of conduct, the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR) as it applies in the UK.

Confirming a booking with U-EXE Insights Ltd acts as confirmation by the client that they understand their responsibilities under the UK Data Protection Act 1998 and the MRS Code of Conduct.

In the event that the client suggests over-recruitment, all respondents will be informed at the recruitment stage and paid in full by the client if they are not required.

Provisional bookings will only be held subject to availability. If another client requests the same booking, the original client will have the option to confirm before it is released.

Audio/video recordings will be stored on file for 7 days unless requested otherwise.

Cancellation Terms 

In the event of cancellation of u.exe lab hire after confirmation of booking, u.exe will charge fees at the following rates: 
Within 7 working days: 100% 
Within 8-14 working days: 50% 
Within 15-28 working days: 20% 

In the event of postponement of u.exe lab hire after confirmation of booking, u.exe will not charge a fee if booking is confirmed for an alternative date. Earliest notice of cancellation or postponement is appreciated. Working day = Monday to Friday: 9am-5pm.

How we use your data

We take the privacy of our clients and research participants extremely seriously.

We will retain the names and contact details of U-EXE Insights Ltd clients for up to 3 years after last using our services, when we will securely dispose of the data. User research recordings will be available for download for a period of 7 days following your session (unless requested otherwise), after which time it will be removed from the server.

User research recordings will not be available on a removable disk/card to U-EXE Insights Ltd or clients, to minimise the risk of data loss/mishandling.

If using People for Research: Participants’ names and contact details will be handled only by People for Research, who will manage them according to their data protection policy.
if you’re interested in finding out more about u.exe, we’d love to have a chat, drop us a line or call